Shipping 

Timeframe

All Sybella Jewellery orders placed online will be sent out within 24-48 hours on business days (Monday to Friday). However, this is subject to delays and is not guaranteed. 

Domestic online orders are sent via Australia Post's Express Post service. Estimated delivery time with 1-2 business day within the Australia Post network.

International online orders are also sent via Australia Post and can take up to 5-7 days business days from day of dispatch.

Shipping enquiries

Sybella Jewellery does not accept responsibility for orders after they have been dispatched. All delivery enquiries will need to be forwarded to Australia Post (domestic) on 13 76 78.

Sybella Jewellery does not accept responsibility for delivery address errors or errors made by Australia Post or DHL Express after dispatch.

Any address errors made by the customer at the time of ordering will incur an additional postage fee for the parcel to be re-sent out. 

Shipping costs

Domestic shipping within Australia is free for all orders over $250.00AUD

Orders under $250.00 will incur a flat fee of $12.00 for express shipping.

All international orders will incur a flat rate fee of $25.00 for shipping via Australia Post, & all international orders over $250.00AUD are eligible for free shipping.

Tracking

Customers will be provided with an order number with tracking for delivery via email or text message. Customers will be able to track the status and movements of your order via Australia Post.

Returns 

Return fees

Sybella Jewellery will accept an exchange or store credit only for change of mind or incorrect ring sizing strictly within 30 days of purchase date. The product must be in original packaging, brand new condition & with the original receipt of purchase or invoice.

Customers must cover postage back to Sybella Jewellery, and also provide freight or cost of shipping for exchanges.

Sybella Jewellery does not refund unless in the case of a manufacturing fault. Please read our terms and conditions here for more information.

Return packages must be shipped using a tracking number and wrapped securely to avoid any damages during shipping. Sybella Jewellery is not responsible for any lost or damaged items when returning the product.

 

Jewellery Materials

Silver: 925 sterling silver, rhodium plated. 

Gold: 18K gold plated with a sterling silver base. 

Rose Gold: Rose gold plated with a sterling silver base.

Sybella Jewellery pieces must not be over-exposed to water, moisture, sweat, perfumes, creams or abrasive surfaces (at the gym etc.), as it poses the risk of fading quickly over time.

 For more information, see our care instructions here.